TLDR: Sitecore, the global leader in experience management software, asked some experts about tomorrow's customers. .companion GF Michael Heine's conclusion. Yes, many things are indeed changing - but more will remain as they are. Because people don't like to be "disrupted".
#Prediction
Digital Marketing 2016. Third look into the crystal ball
TLDR: Digital Marketing Forecast 2016. Cooperating will be mandatory.
Digital Marketing 2016. First look into the crystal ball
TLDR: Digital Marketing Forecast 2016. "Video First" Becomes the Leading Trend